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Privacy Policy

11 Gaming Privacy Policy — Your data is safe with us

Everything you need to know about how your personal data is collected, used, and kept safe at 11 gaming — explained in plain, simple language.

Last Updated: January 2026 SSL 256-bit Encryption Available in Bengali

Privacy Policy highlights at a glance

A quick overview of how 11 gaming manages your data

Purpose of Data Collection

Data is collected solely for service delivery, identity verification, and legal compliance. No unnecessary information is collected.

SSL & Encryption Protection

All your data is protected with 256-bit SSL encryption. From transmission to storage, your information is never exposed at any stage.

Never Sold to Third Parties

11 gaming never sells your personal information to third parties. Data is not shared externally except where required by law.

Cookie Policy

Cookies are used for session management and experience improvement. You can manage cookie preferences through your browser at any time.

Right to Rectification

If any information we hold about you is inaccurate, you have the right to request a correction. Simply reach out to our support team.

Right to Data Deletion

You may request deletion of data that falls outside legal retention requirements. Account deletion is also possible under specific conditions.

Quick reference: what data is collected and why

What 11 gaming collects, why, and how long it is kept

Data Type Why It Is Collected Retention Period Shared?
Name & Date of Birth Identity Verification (KYC) Duration of Active Account + 5 Years For Legal Requirements Only
Mobile Number Contact & Payment Verification For as long as the account remains active Not Shared
Email Address Notifications & Security Verification For as long as the account remains active Not Shared
National ID Card KYC Legal Obligation 5 Years (Legal) Regulatory authorities only
Transaction History AML Monitoring & Support 7 Years (Legal) For Legal Requirements Only
IP Address & Device Information Security & Fraud Prevention 90 Days Not Shared
Gaming Activity Personalized Experience For as long as the account remains active Not Shared
Cookies & Session Data Login Sessions & UX Improvement Until end of session / 30 days Not Shared

Your Data Rights

The rights reserved to you as a member of 11 gaming

Right to Access

You may request to know what information 11 gaming holds about you.

Right to Rectification

Requests to correct inaccurate or outdated information will be actioned within a specified timeframe.

Right to Data Deletion

You may request deletion of any data that falls outside legal retention obligations.

Right to Restrict Processing

You may request that the use of your data be restricted or stopped for specific purposes.

Right to Data Portability

You may request a copy of your data in a commonly readable format.

Right to Opt Out of Marketing

You can opt out of promotional emails or messages at any time.

Table of Contents

This Privacy Policy applies to all services on the 11 gaming (11gaming.net) platform. By registering with 11 gaming or using any of its services, you agree to this policy. If you have any questions, contact us at support@11gaming.net.

1 Introduction & Scope

11 gaming places the highest priority on the privacy of its members in Bangladesh. This Privacy Policy explains how 11 gaming collects, stores, uses, and protects your personal information.

This policy applies equally to the platform's website, mobile app, and all associated services. As 11 gaming operates under a Curaçao Gaming License, compliance with international data protection standards is mandatory.

Please Note: This policy may be updated at any time. For significant changes, you will be notified via your registered mobile number or email.

2 Data Collection Methods

11 gaming collects your data through the following methods:

  • Directly from you: Name, mobile number, email, date of birth, and national ID provided at registration.
  • Automatically: When you use the platform, your IP address, browser details, device type, and session data are collected automatically.
  • Through transactions: Payment-related information provided during deposits or withdrawals via bKash, Nagad, or Rocket.
  • Via cookies: Session and preference data from browser cookies.
  • From Third-Party Verification Providers: From approved identity verification agencies for KYC purposes.

11 gaming only collects data that is strictly necessary to deliver its services. No excessive or irrelevant information is requested.

3 Purpose of Data Use

The information we collect is used for the following purposes:

  • Account creation, management, and identity verification (KYC).
  • Processing deposits and withdrawals.
  • Anti-Money Laundering (AML) monitoring.
  • Providing customer support services.
  • Creating promotional offers and personalized experiences.
  • Platform security and fraud prevention.
  • Meeting legal and regulatory obligations.
Our Commitment to Transparency: 11 gaming never sells your data to advertisers or third parties. If you no longer wish to receive marketing emails, you can opt out at any time.

4 Data Security Measures

11 gaming applies industry-leading standards to protect your data. Key security measures include:

  • 256-bit SSL Encryption: All data transmitted to and from our servers is encrypted.
  • Two-Factor Authentication (2FA): An additional layer of security at login.
  • Firewall & DDoS Protection: Server-level intrusion prevention.
  • Regular Security Audits: Periodic audits conducted by third parties.
  • Restricted Staff Access: Only authorized personnel have access to specific data.
  • Data Backup: Regular backups are stored on secure servers.

In the event of a data security incident, 11 gaming will notify affected members within 72 hours and take immediate remedial action.

Your Responsibilities: Keep your password and login credentials secure. Never share them with anyone. If you notice any suspicious login activity, contact support immediately.

5 Sharing Data with Third Parties

11 gaming does not sell your data to third parties. However, information may be shared in the following limited circumstances:

  • Payment providers: Minimum data required to verify transactions with bKash, Nagad, and Rocket.
  • KYC Verification Provider: With approved third parties to complete identity verification.
  • Game Providers: Providers such as Pragmatic Play and Evolution may access gameplay data.
  • Regulatory Authorities: When required by law or court order.
  • AML Investigating Authorities: Through legal proceedings in cases of suspected money laundering.

Only the minimum necessary data is shared in each case. Data protection clauses are mandatory in all agreements with third parties.

In plain terms: Your data is never shared with advertisers, data brokers, or any other party for commercial purposes.

6 Cookie Policy

11 gaming's website and app use various types of cookies. Cookies are small data files stored in your browser.

  • Essential cookies: To maintain login sessions and ensure platform security. Without these, the platform will not function properly.
  • Functional Cookies: To remember your language preference and settings.
  • Analytics Cookies: To understand which parts of the platform are used most — data is collected anonymously.

You can delete or disable cookies at any time through your browser settings. However, disabling essential cookies may cause certain features to stop working.

7 Data Retention Period

11 gaming does not retain data longer than necessary. Retention periods depend on the type of data and applicable legal requirements:

  • Active account data: retained until the account is closed.
  • Transaction history: up to 7 years for legal compliance.
  • KYC documents: up to 5 years, as required by law.
  • IP & session data: 90 days.
  • Cookie data: Session cookies — deleted at end of session; persistent cookies — retained for up to 30 days.

If you request account closure, all data beyond what is legally required will be deleted within 30 days.

8 Protection of Minors' Data

11 gaming strictly prohibits registration by anyone under 18. If a minor's data is collected — knowingly or otherwise — it will be deleted immediately and the associated account will be closed.

If you are aware that a minor has registered on 11 gaming, please notify us at support@11gaming.net — 11 gaming will act promptly.

Note: Registering with a false age is a serious violation. In such cases, the account and all balances will be forfeited.

9 Your Data Rights

As a member of 11 gaming, you have the following rights:

  • Right to Access: You may request to know what information 11 gaming holds about you.
  • Right to Rectification: You may request corrections to any inaccurate information.
  • Right to Erasure: You can request deletion of data that goes beyond legally required retention limits.
  • Right to Portability: You may request a copy of the data we hold about you.
  • Right to Object: You may object to the use of your data for specific purposes.

To exercise any of these rights, email us at support@11gaming.net. Once your identity is confirmed, action is typically taken within 30 days.

Quick Path: Most account details can be updated directly from Account Settings. For more complex requests, please contact the support team.

10 Policy Changes & Updates

11 gaming may update this Privacy Policy when necessary. Members will be notified based on the nature of the change:

  • Minor changes: only the update date on the page will change.
  • Important changes: notice will be sent to your registered mobile number or posted on the platform.

Continued use of the platform after any update will be considered acceptance of the revised policy. The latest version is always available on this page.

11 Communications

For any questions or concerns about this Privacy Policy, please contact 11 gaming:

  • Email: support@11gaming.net
  • Live Chat: At any time by logging into the platform
  • Support Hours: 24/7, in Bengali

For privacy-related complaints, 11 gaming will provide an initial response within 72 hours and aim to resolve the matter within 30 days.

Your Data, Your Control: Feel free to reach out with any questions. 11 gaming is always committed to full transparency.

Why Your Data Is Safe at 11 Gaming

It is natural to pause before sharing personal information with any online service. 11 gaming understands how important that concern is — especially when it involves your mobile number, national ID, and transaction details. That is why full transparency is maintained at every step.

The most important aspects of 11 gaming's privacy policy are straightforward — data is collected only when necessary, never sold, and retained for defined periods only. Most members in Bangladesh use bKash or Nagad; when sharing data with these payment providers, only the minimum information required to verify a transaction is disclosed.

The KYC verification required when registering at 11 gaming is there purely to protect you. It ensures your withdrawals always go to your own account and that no one else can make claims in your name. Documents collected for KYC verification are retained for a legally mandated period under international compliance obligations, but are never used for commercial purposes.

Giving every member control over their own data is a core principle at 11 gaming. Viewing your information, requesting corrections, and opting out of marketing are all member rights that can be exercised at any time — a single message to the support team is all it takes.

11 gaming is also transparent about its use of cookies. Cookies other than session cookies are optional and can be managed through your browser at any time. Data collected via analytics cookies is anonymized — meaning it is not linked to any individual and is used solely to improve the platform.

Finally, in the event of a data security incident, 11 gaming will notify affected members within 72 hours — this is not just policy language, it is a real commitment. 11 gaming believes that protecting privacy is not simply about legal compliance; it is a reflection of the respect we hold for every member.

Play on a Secure Platform — Join 11 Gaming

Enjoy the best gaming experience in Bangladesh with your data fully protected. Over 300,000 members already trust us.

SSL Secured KYC Verified Bengali Language Support Licensed Data Is Never Sold
Register Now Log In

Frequently Asked Questions

Direct answers to frequently asked questions about bonuses and rewards

A wagering or rollover requirement means you need to place a total amount in bets before you can withdraw bonus funds. The calculation is simple — say you receive a ৳1,000 bonus with a 20x wagering requirement. That means you must wager a total of 1,000 × 20 = ৳20,000. This does not mean losing BDT 20,000 — it refers to the cumulative value of bets placed. For example, ten bets of ৳100 each count as ৳1,000 in total wagering, regardless of whether you win or lose. Each bonus offer specifies its wagering multiplier — such as 20x, 25x, or 30x. Full terms for every offer are available in the 11 gaming Promotions section. Once you claim a bonus, a wagering progress tracker appears in your account so you can see exactly how much remains.

Winnings from your own deposited funds can be withdrawn immediately — no waiting. The average withdrawal time at 11 gaming is just 8 minutes. Winnings from bonus balance, however, can only be withdrawn after the wagering requirements have been met. Having your KYC verification complete ensures the fastest withdrawals. If verification is still pending, you will need to submit documents before your first withdrawal — a one-time process. Diamond and High Roller members have withdrawals processed in an average of 3 minutes. Withdrawals are processed around the clock, including nights and holidays — 24/7.
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