Enabling Two-Factor Authentication (2FA) on 11 gaming significantly secures your account. Even if someone obtains your password, they still cannot log in without passing the second layer of verification.
If you lose your phone while 2FA is active, email support@11gaming.net and verify your identity with KYC documents — the support team will help you regain access.
Security at 11 gaming covers two distinct areas — data protection and financial protection. International standards are followed in both.
Data Protection:
- All connections are protected with 256-bit SSL encryption — your password, mobile number, and payment details cannot be intercepted.
- 11 gaming never sells or shares members' personal information with third parties.
- Documents uploaded for KYC verification are stored on secure, encrypted servers.
Fund security:
- Member funds are held separately from the company's operational funds — a requirement under the Curaçao eGaming license.
- All withdrawal requests are sent exclusively to KYC-verified accounts, so there's no risk of funds going to the wrong destination.
- Withdrawals exceeding BDT 1,00,000 trigger an additional verification process.
For deposits made via bKash, Nagad, or Rocket, typically Between 30 seconds and up to 5 minutes the balance should reflect in your account. However, delays can occasionally occur if the bank's servers are busy or there is a network issue.
What to do based on how long you've been waiting:
- Within 5 minutes: Please wait and refresh the page.
- 5–15 minutes: Log out of your account and log back in.
- More than 15 minutes: Reach out via Live Chat.
What to tell live chat:
There are a few common reasons why an 11 gaming account gets locked. Identifying the cause and taking the right steps will get it resolved quickly.
Common reasons:
- Repeated incorrect password attempts: After 5 consecutive incorrect password attempts, your account will be automatically locked for 30 minutes. Please try again after 30 minutes.
- Suspicious activity: The security system may lock an account if a login attempt is made from an unusual location or unrecognized device.
- Incomplete KYC verification: In some cases, skipping KYC only locks the withdrawal feature — not your entire account.
- Suspected rule violation: Accounts may be locked if multiple accounts or bonus abuse is suspected.
Solution:
On 11 gaming, typically In decimal format odds are displayed, which are the most straightforward format to understand. The number you see in cricket or football — such as 1.85 or 2.50 — is the Decimal odds.
How it's calculated:
Example: You stake ৳1,000 at odds of 1.85 → if you win, you receive ৳1,000 × 1.85 = ৳1,850 (including the original stake).
meaning your profit = ৳850.
Simple example:
- Odds of 2.00 = double your stake returned (even chance).
- Odds of 1.50 = a relatively likely outcome, with a smaller payout.
- Odds 4.00 = higher risk; a win pays back four times your stake.
- Odds 1.01 = near-certain outcome, very little profit.
You can change the odds format in 11 gaming's settings — Decimal, Fractional (British), and American (Moneyline) are all supported. For Bangladeshi members, Decimal is the easiest to work with.
The 11 gaming welcome bonus is automatically credited to your account after your first deposit. No separate code or manual claim is required — just make sure the bonus opt-in checkbox is selected during registration.
Steps to claim your bonus:
Key Terms:
- The welcome bonus typically 20x Wagering Requirement applies — meaning if you receive a ৳1,000 bonus, you'll need to wager ৳20,000 before you can withdraw.
- Bonus validity is typically 30 days — if wagering is not completed within this period, the bonus will be forfeited.
- The welcome bonus can only be claimed once per account.
- Bonus balance can be used to place bets but cannot be withdrawn directly.
On 11 gaming, some account details can be updated by you directly, while others require support assistance. Since your mobile number is linked to payments, identity verification is mandatory before any changes can be made.
You can change this yourself:
- Profile Picture
- Display Name
- Password
- Notification Preferences
- Language & Time Zone
Support assistance is required:
- Change Mobile Number
- Changing your registered full name
- Change Email
- Date of birth correction
Steps to change your mobile number: